Call Centre Operative

Location: Ross-on-Wye
Salary: Up to £27,500 per annum ( DoE and Qualifications) 
Contract: Full-Time, Permanent
Hours: 40 hours per week
Reports to: Head of Scheduling 

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Join Our Team and Deliver Exceptional Customer Support

We are looking for a confident, organised, and customer-focused Scheduling & Logistics Coordinator to join our busy Logistics Team. In this role, you’ll be the first point of contact for our clients—providing outstanding service, accurate scheduling support, and helping ensure our operations run smoothly and efficiently.

From handling client calls and booking jobs to supporting logistics and ensuring reports are completed on time, you’ll play a vital role in maintaining our high standards of service delivery.

If you thrive in a fast-paced environment, enjoy problem-solving, and can stay calm and professional under pressure, this could be the perfect next step in your career.

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What You’ll Do

• Act as the main point of contact for clients, primarily by phone and email.

• Book, schedule, and confirm jobs with accuracy and attention to detail.

• Enter all task and job details into company systems promptly and accurately.

• Support the Head of Scheduling with commercial and administrative tasks.

• Process client queries, ensuring clear communication and timely resolutions.

• Liaise with field teams regarding logistical or on-site issues such as access, location, or job requirements.

• Ensure reports from field teams are returned within agreed service levels.

• Monitor urgent surveys and ensure these are processed quickly and communicated effectively.

• Log non-conformities and complaints accurately in the system.

• Assist in producing operational and commercial reports.

• Follow all relevant health & safety and quality procedures.

• Ensure the correct use and care of all equipment and materials related to the role.

Key contacts

• Regional Planning Lead
• Regional Supervisors & Account Managers

What We’re Looking For

• Confident phone manner and customer service
• Working as part of a team and on your own initiative
• Prior experience in scheduling works/ managing diaries or similar desirable
• Confident telephone manner
• A good geographical knowledge of the UK
• Good IT skills including MS Office
• Excellent communication skills (internal and external customers) and be personable to build relationships
• Confident in the use of the internet to source accommodation and transport
• Exceptional organisational skills
• An eye for detail
• Ability to work as part of a team but also independently when needed
• Good problem solving skills

Why Work for HSL?

• Full training and clear career development pathways
• 25 days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

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About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services.

Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us.

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Ready to Apply?

If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you.

👉 Apply online today with your latest CV.